Customer Service Associate

Colombo, Sri Lanka

Full time

About the Role

Serendib Systems is an Australian Company and a proud team of world-class individuals whose passion is software development. We bring the change everyone expects in their lifestyle and help them face challenges. We specialize in Web Applications, Mobile Applications, Digital Marketing among other things. The Customer Service Associate will mainly be responsible for maintaining relationships with our customers and providing support for them through social media and over the phone.

  • Handling inbound and outbound calls effectively
  • Understand and resolve customer complaints
  • Provide service related information & solutions for customers
  • Guide our customers to create accounts on our platforms
  • Support the company departments by performing certain clerical tasks
  • Completed G.C.E (O/L)
  • Excellent soft skills
  • Able to communicate fluently in Sinhala & English (Tamil is an added advantage)
  • Good computer literacy
  • Passionate in interacting with customers
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